At Bull99, your privacy is not merely a legal obligation — it is a responsibility we genuinely care about. Learn how we collect, use, and protect your personal information across every aspect of your platform experience.
All data transmitted between your device and bull99's servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions in Malaysia.
Bull99 has never and will never sell, rent, or use your personal data for third-party marketing purposes. Your data belongs entirely to you.
You may access, correct, or request deletion of your personal data at any time via your account settings or by contacting our support team directly.
Bull99's privacy policy complies with Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable international data protection standards.
We use cookies solely to enhance user experience and for analytics purposes. You can manage your cookie preferences at any time through your browser settings.
In the event of any data breach involving your information, bull99 is committed to notifying you within 72 hours in accordance with applicable regulatory requirements.
Bull99 is an online gaming platform operating in bull99.vu and is fully committed to protecting user privacy. This Privacy Policy explains in detail how we collect, use, store, and protect your personal information when you use our services.
By registering or using the Bull99 platform, you agree that your personal information will be handled in accordance with the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact us to request account deletion.
This Privacy Policy applies to all Bull99 services including the website, mobile app, and any official communication channels. We encourage you to read this document in full — it is written in plain language, not confusing legal jargon.
Quick summary: Bull99 only collects what is strictly necessary, never sells it to anyone, and always strives to keep your data safe. That is our promise to you.
Bull99 collects various types of information depending on your interactions with our platform. Below is a detailed explanation of the categories of information we collect:
A. Information You Provide Directly
B. Information Collected Automatically
| Data Category | Purpose of Collection | Legal Basis |
|---|---|---|
| Identity Data | KYC verification & fraud prevention | Legal obligations |
| Payment Data | Deposit & withdrawal processing | Contract performance |
| Technical Data | Security & fraud detection | Bull99's Legitimate Interests |
| Usage Data | Service improvement | Bull99's Legitimate Interests |
| Communication Data | Customer support, promotions | User consent |
Every piece of information we collect has a clear and specific purpose. bull99 does not use user data arbitrarily. The following are the primary purposes for which your data is used:
Regarding marketing: If you no longer wish to receive promotional emails from bull99, you may unsubscribe at any time by clicking the "unsubscribe" link in the email or through the notification settings in your account.
Bull99 does not sell, rent, or trade your personal data to any third party for commercial purposes. However, there are limited situations in which we may need to share your information:
Our guarantee: In all data sharing cases described above, Bull99 always ensures your information is protected by appropriate agreements and shared only to the extent strictly necessary.
Protecting your personal data is bull99's highest technical priority. We continuously invest in security infrastructure to ensure your information remains safeguarded against increasingly sophisticated cyber threats.
Security measures we have implemented include:
Shared responsibility: While bull99 implements comprehensive security measures, the security of your account also depends on your own actions. Please use a strong password, enable 2FA, and never share your login credentials with anyone.
Bull99 uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how our platform is used. Below are the types of cookies we use:
You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect your experience on the Bull99 platform.
As a bull99 user and under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:
You have the right to request a copy of all personal data we hold about you at any time.
You have the right to correct any inaccurate or incomplete information in your records.
You may request deletion of your personal data, subject to applicable legal retention obligations.
You have the right to request your data in a machine-readable format for transfer to another platform.
You may object to the processing of your data for direct marketing purposes at any time.
You may request that processing of your data be restricted under certain circumstances while a dispute is being resolved.
How to exercise your rights: To exercise any of the above rights, contact the bull99 privacy team via Live Chat on the platform or by email at [email protected]. We will process your request within 30 business days.
Bull99 does not retain your personal data longer than necessary. Data retention periods are determined based on the purpose of collection and applicable legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | Throughout the active account period | Operational requirements |
| Transaction Records | 7 years after transaction | Tax obligations & AML |
| KYC Documents | 5 years after account closure | Regulatory requirements |
| Security Logs | 2 Years | Incident investigation |
| Marketing Data | Until consent is withdrawn | Consent basis |
Once the retention period expires, your data will be securely deleted or permanently anonymised so it can no longer be linked to your identity. The deletion process uses methods that meet recognised cybersecurity standards.
The bull99 platform is exclusively for individuals aged 18 and above. We do not intentionally collect or process personal data of children under 18 years of age.
During the registration process, we verify the user's date of birth and carry out additional checks through the KYC process to ensure that only adults are permitted to use our platform.
If we discover that data belonging to a person under the age of 18 has been collected inadvertently, we will delete that data immediately and close the relevant account. If you believe your child or any individual under 18 has registered on bull99, please contact us immediately at [email protected] for prompt action.
The bull99 platform may contain references to third-party services such as payment providers and game suppliers. Please note that this Privacy Policy applies solely to the bull99 platform.
Every third-party provider working with bull99 has its own privacy policy governing how they handle your data. We encourage you to read the privacy policy of those providers before using their services.
Important note: Bull99 is not responsible for the privacy practices or content of third-party websites or services. All third-party providers we choose to work with have undergone a thorough security assessment before being integrated into our platform.
Bull99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, applicable legislation, or improvements in how we handle user data.
When significant changes occur, we will notify you via:
The "Updated" date shown at the top of this page indicates when this Privacy Policy was last reviewed. Your continued use of the bull99 platform after changes take effect constitutes your acceptance of the updated Privacy Policy.
If you disagree with any amendments, you have the right to close your account and stop using the platform before the changes take effect. Please contact our support team for assistance with account closure.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how bull99 handles your personal data, our team is ready to assist you.
Available 24/7 at the bottom-right corner of the bull99 platform. The fastest way to get immediate assistance.
Send your privacy inquiries to [email protected]. We respond within 1–2 business days.
Our commitment: Every privacy-related enquiry or complaint we receive is taken seriously and handled with care. We are committed to responding within 30 business days for all formal requests relating to your personal data rights.
We believe that user trust is bull99's most valuable asset. Every decision we make about your data starts with the question: "Is this truly in the best interest of our users?"